Digital marketing glossary
SLA (Service Level Agreement): meaning
Written and reviewed by L.K. Monu Borkala · Updated
Definition
SLA (Service Level Agreement): A promised time to respond or act, such as replying to buyer messages or dispatching orders within a set timeline.
Definition from the OneCity AI Academy course notes.
Where you learn it
- Module 15: Marketplace Selling
- Class: Reviews, Returns & Operations
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