Digital marketing glossary
Customer service window: meaning
Written and reviewed by L.K. Monu Borkala · Updated
Definition
Customer service window: The period after a customer messages a business, generally 24 hours from their last message, during which the business can reply freely without a template.
Definition from the OneCity AI Academy course notes.
Where you learn it
- Module 8: Email & WhatsApp Marketing
- Class: WhatsApp Marketing
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